Nyoou Policies
✅ 30-Day Money-Back Guarantee
Not satisfied? We understand and want to make it simple - You have up to 30 days from delivery to request a refund.
To start a return:
Email hello@nyoou.com or use our Contact Us form.
Include your Order Number or the Name and Email used at checkout.
🛑 Cancellation Policy
Want to cancel or change your order?
Please email us within 24 hours of placing it and before it ships.
After 24 hours, cancellation may not be possible.
✅ Approved cancellations will be refunded Immediatly
📦 Damaged Items
If your item arrives defective or broken (not just a dented box), contact us within 72 hours of delivery.
📧 Email a clear photo to hello@nyoou.com so we can assess the issue.
If eligible, we’ll send a free replacement.
⚠️ We do not cover damage from misuse or regular wear and tear.
🚚 Shipping & Delivery
Secure & Tracked Shipping( 5-10 Business Days): We dispatch your order within 72hrs of purchase and aim to have it to you within 5-10 Business Days.
We ship fast, but delays can happen due to couriers or customs.
Once shipped, We will do all we can to liase with local courier and assist as needed to track, locate, and get you sorted.
If your package is missing or delayed, please contact us at hello@nyoou.com
with order number or name and order details.
Any Questions or Concerns? No Problem! Just E-mail Our Team at: hello@nyoou.com.
📭 Undeliverable Packages
If your parcel can’t be delivered, you may receive an email to collect it from your local post office. Unclaimed packages may be returned or destroyed.
⚠️ Refunds are not provided for unclaimed or undeliverable packages.
Please double-check your shipping address and collect promptly.
✏️ Incorrect Shipping Address
Spotted an error in your address?
Email hello@nyoou.com within 24 hours of placing your order.
After 24 hours, we can’t guarantee changes, resends, or refunds.
🔄 Policy Updates
This policy may be updated at any time without notice.
By ordering from Nyoou, you agree to the latest version.
💌 Still Have Questions?
We’re here to help. Email us anytime at hello@nyoou.com.
🙏 Thank You
Thank you for choosing Nyoou.
We’re excited to help you look and feel your best.